Terms and Conditions of Service

1.0     Preamble

The terms and conditions of service as mention below are subject to abide by the users and service takers of website entitled www.samikshapublication.com.np and mobile application entitled samiksha’s online guru, and owned and governed by Samiksha Publication P.Ltd., Kathmandu

2.0     Collection of Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site and mobile application, register on the site or mobile application and in connection with other activities, services, f.atures or resources we make available on our website or mobile application. Users may be asked for, as appropriate and true, name, email address, mailing address, phone number, delivery details.Users may, however, visit our website or mobile application anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website and mobile application activities.

3.0     Collection of Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-  personal identification information may include the browser name, the type of computer and technical information  about Users means of connection to our Site, such as the operating system and the Internet service provider’s  utilized and other similar information.

4.0     Use of web browser cookies

Our site and mobile application may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site or mobile application may not function properly.

5.0     Use of information

We collect and use Users personal information for the following purposes:

5.1     To improve customer service:-Your information helps us to more effectively respond to your customer service requests and support needs.

5.2     To personalize user experience:- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and          mobile application.

5.3   To administer a content, promotion, survey or other Site feature and send Users information they agreed to receive about topics we think will be of interest to them.

5.4  To send periodic e-mails and notifications:-The e-mail address Users provide for order processing will only be used to send them information and updates pertaining to         their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails         that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future e-mails or         notifications, users may unsubscribe such e-mails and notifications by the modification of profile credentials.

6.0      Use of Credit/debit/SCT Card

You agree, understand and confirm that the Credit/debit/SCT Card or any other payment card details provided by you for availing of services or purchase of product on website or mobile application owned and maintained by Samiksha Publication will be correct and accurate and you shall not use the Credit/debit/SCT Card or any other payment card which is not lawfully owned by you. You must use your own and authorized Credit/debit/SCT Card or any other payment card. You further agree and undertake to provide the correct and valid such card details to Samiksha Publication. Further the said information will not be utilized and shared by Samiksha Publication with any of the third parties unless required for fraud verifications or by law, regulation or court order. Samiksha Publication will not be liable and responsible for any incomplete or fraudulent transactions made by bank or any other service provider’s card. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. We shall provide services or delivery products once the complete transaction occurs with amount receive verification at our account by concerned bank or service provider.

7.0      Use of bank transfer/e-banking/ online payment gateway/ digital wallet

You agree, understand and confirm that the use of bank transfer or e-banking or online payment gateway and details provided by you for availing of services or purchase of product on website or mobile application owned and maintained by Samiksha Publication will be correct and accurate and you shall not use any payment gateway which is not lawfully owned by you. You must use your own and authorized credentials for bank transfer/e-banking/ online payment gateway/ digital wallet. You further agree and undertake to provide the correct and valid such card details to Samiksha Publication. Further the said information will not be utilized and shared by Samiksha Publication with any of the third parties unless required for fraud verifications or by law, regulation or court order. Samiksha Publication will not be liable and responsible for any incomplete or fraudulent transactions made by card. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. We shall provide services or delivery products once the complete transaction occurs with amount receive verification at our account by concerned bank or service provider.

8.0   Copyright and Trademark

Samiksha Publication reserve all intellectual property right in all text, programs, products, processes, technology, content and other materials, which appear on site and mobile application. All rights, including copyright, in  website and mobile application are owned by or licensed to Samiksha Publication P. Ltd., Kathmandu. Any use of this website or its contents, including copying or storing it or them in whole or part is prohibited without the permission of Samiksha Publication P.Ltd. You may not modify, distribute or re-post anything on this website for any purpose.
The names and logos and all related products and service names, design marks and slogans are the trademark or service marks of Samiksha Publication P. Ltd. Access to this site does not authorize anyone to use any name, logo or mark in any manner.

Disclaimer: The use of product name, cover page and other product related description of all the products published by other than Samiksha Publication in entry of our websites and mobile application are only for the purpose of sales promotion and display as a channel partner of the product’s distributor or publisher. We do not reserve any right of these products nor responsible to any change or editions or release or pre- information to the users.

 9.0      Order delivery Policy

The orders which buyer will put on this site or mobile application will be delivered on the business days excluding public holidays and Saturdays. Estimated delivery time is dependent on the product's availability, and could vary from locations. For items listed as "In Stock", we will deliver on time as 2-5 business days and it may vary on locations. The product will be allotted to the customers whose payment has been received first. Items for orders placed together may be shipped separately. We shall not be responsible for the delivery of non access locations of transport or courier services. In such case, customer is informed prior to the delivery to collect from the nearest reachable location of transport service available.

 10.0    Return and replacement Policy

The service once sold will not be refunded at all. The subscription or exam service sold from mobile application or desktop system will not be refunded. Only in case of technical problem or unavoidable circumstances that results non occurrence or cancellation of pre-scheduled exam may be facilitated with next exam schedule from the same amount paid.

The books once sold will not be taken back and refunded. Only in case of production or factory defect found, the sold books will be exchanged with non defective one. For this, the book should be unused and exchanged will be done within 15 days of date of billing with details of invoices.

11.0   Clause to third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

12.0   Clause to the Advertising

Advertisements that appears  on our website or mobile application may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Terms and condition of service does not cover the use of cookies by any advertisers.

13.0   Changes to these terms and conditions

Samiksha Publication has the discretion to revise and update terms and condition of service at any time without prior information to the users. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed the Terms and Conditions of Services. You acknowledge and agree that it is your responsibility to review  terms and condition of service  periodically and become aware of modifications.

14.0   Your acceptance of these terms

By using this website or mobile application, you signify your acceptance of our terms and conditions of service. If you do not agree to these terms and conditions of service , please do not use our Site and Mobile application. Your continued use of the website and mobile application following the posting of changes to terms and conditions of service will be deemed your acceptance of those changes.

15.0   Contacting us

 If you have any question about terms and conditions, the practices of this site, or your dealings with this site, please  contact us at:

Revised and Updated on 2020.04.29